Frequently asked questions

Q: What is a cookie
A: A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. Cookies make it easy for websites to collect precise user-specific information about their visitors, simplifying navigation and enabling a personalized experience. Many cookies perform essential jobs, such as authentication cookies that identify you when logging into an account or cookies that enable online shopping by storing items in a virtual shopping basket.

Q: Types of cookie
A: Cookies can be either temporary (session cookie) or permanent (persistent cookie).

Session cookies are stored in your device’s temporary memory and are deleted when you close the browser. They remain active only until you leave a site.

Persistent cookies remain stored on your hard drive until you delete them or they reach a set expiration date. They store information such as log-in details, bookmarks, and preferred settings, resulting in a faster and smoother web journey.

Q: Who provides the cookie
A: First party: Placed by us on your device and used only by us. Our cookie settings have details of ESB Networks cookies.

Third party: Cookies owned by other organizations (such as advertising partners) used on our website and applications. Our cookie settings have details of the third-party cookies we use.
To view ESB Networks cookie listings: Visit ESB Networks.

Q: How ESBN uses cookies
A: The cookies we use on our website can be grouped into four categories:

Strictly necessary cookies: Essential for navigating our website and using its features. Without these, we cannot provide the services you request.

Functionality cookies: Allow our website to remember your choices and provide a more personalized experience.

Performance cookies: Help us improve our website and services by gathering anonymous information about how our site is used. We use services like Google Analytics 4 and Hotjar.

Targeting & Advertising cookies: Help us understand our advertising campaigns and make them more relevant to you. These cookies may be set by our advertising partners to build a profile of your interests and show you relevant ads.

Q: Managing use of Cookies
A: Our website can send cookies to your browser if your preferences allow it. Strictly necessary cookies are enabled by default. Other cookies require your consent, which you can provide by clicking “accept all” or adjusting settings in “cookies settings.” Disabling cookies may limit your access to some online services. If you use the website without changing settings, we assume you accept all cookies. Performance or Targeting & Advertising Cookies may share your data with social media, advertising, and analytic partners. You can change your preferences anytime via the Cookie Settings link on our website.

Q: How to control cookies
A: You can control and/or delete cookies as you wish. You can delete all cookies already on your computer and set most browsers to prevent them from being placed. However, this may require manual adjustments to preferences each time you visit a site, and some services may not work.